Frequently Asked Questions

Question 1

How do I book an appointment?

Accepted Answer

You can book online through our Square Appointments page — just click any "Book Now" button on the site. If you have questions before booking, feel free to reach out through the contact page and I'll get back to you promptly.

Question 2

How far in advance should I book?

Accepted Answer

I recommend booking at least a few days in advance, especially for weekend appointments. Same-week availability does open up, so it's always worth checking — but if you have a specific date and time in mind, earlier is better.

Question 3

What is your cancellation policy?

Accepted Answer

I ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations and no-shows may be subject to a fee. I understand that life happens — if something comes up, please reach out as soon as possible and we'll work it out.

Question 4

Do you offer same-day appointments?

Accepted Answer

Same-day availability is limited but does occasionally open up. The best way to check is to look at the online booking calendar. You're also welcome to call or message to ask about last-minute openings.

Question 5

Where are you located, and how do I find you?

Accepted Answer

Mend is a private, one-therapist practice with a dedicated room inside NorthStar Physical Therapy at 14141 Robert Paris Ct., Room #3, Chantilly, VA 20151. Mend and NorthStar are separate practices — I'm not affiliated with or employed by NorthStar, just a complementary neighbor in the same building. When you arrive, enter the building and head to Room #3. It's a quiet, professional setting, not a spa or large clinic. If you have any trouble finding it, feel free to call or text (703) 774-8052.

Question 6

What should I expect during my first appointment?

Accepted Answer

We'll start with a brief intake conversation — I'll ask about what's been bothering you, your health history, and what you're hoping to get out of the session. This helps me tailor the work to your specific needs. Then we'll get to work. I'll check in throughout the session to make sure pressure and technique feel right for you.

Question 7

Should I fill out the intake form before my appointment?

Accepted Answer

Yes — completing the intake form before your visit saves time and helps me prepare. You can find the intake form on the Intake Form page. If you're unable to complete it beforehand, plan to arrive a few minutes early.

Question 8

What should I wear?

Accepted Answer

You'll undress to your comfort level and be draped with a sheet throughout the session — only the area being worked on is uncovered. Most clients undress completely, but you're always welcome to keep undergarments on. There's no wrong answer here.

Question 9

How early should I arrive?

Accepted Answer

For your first visit, arriving 5–10 minutes early is helpful so we have time to go over your intake form and get started on time. For returning clients, arriving at your appointment time is fine.

Question 10

What is the difference between relaxation and therapeutic massage?

Accepted Answer

Relaxation massage focuses on reducing stress and promoting overall wellbeing through flowing, gentle strokes. Therapeutic massage is more targeted — it addresses specific areas of pain, tension, or dysfunction using a range of clinical techniques. Many sessions blend both, depending on what your body needs that day.

Question 11

Do you offer deep tissue massage?

Accepted Answer

Yes. Deep tissue work is incorporated into therapeutic sessions when appropriate. "Deep tissue" doesn't mean painful — it means working into the deeper layers of muscle and connective tissue with sustained, focused pressure. I always work within your comfort level.

Question 12

What is IASTM and should I be concerned about it?

Accepted Answer

IASTM (instrument-assisted soft tissue mobilization) uses specialized tools to address fascial restrictions and scar tissue. It can feel intense — a deep scraping sensation — but it's always within your tolerance and I check in throughout. Some mild redness or bruising is normal afterward. It's a highly effective technique for chronic tension and areas that haven't responded to manual work alone.

Question 13

Is prenatal massage safe?

Accepted Answer

Yes — prenatal massage is safe and beneficial throughout pregnancy when performed by a trained therapist. I am a certified prenatal massage specialist and take specific precautions for positioning, pressure, and areas to avoid. I do recommend getting clearance from your OB or midwife if you have any pregnancy complications.

Question 14

How long should my session be?

Accepted Answer

For a first visit or a full-body session, 90 minutes gives us the most time to address multiple areas thoroughly. 60 minutes works well for focused work on one or two areas, or for maintenance sessions when you're feeling generally good. I'm happy to help you decide when you book.

Question 15

Are there conditions where massage is not recommended?

Accepted Answer

Yes. Massage is contraindicated in certain situations — including fever, active infection, blood clots, open wounds, and some skin conditions. If you have a medical condition you're unsure about, please consult your doctor before booking, or reach out and I'll help you assess whether massage is appropriate.

Question 16

I have chronic pain. Can massage help?

Accepted Answer

Massage can be a valuable part of managing chronic pain — particularly for musculoskeletal conditions like back pain, neck pain, tension headaches, and fibromyalgia. I work closely with clients dealing with chronic conditions to develop a treatment approach that provides real, lasting relief rather than just temporary relaxation.

Question 17

Should I tell you about my medications?

Accepted Answer

Yes, please. Some medications affect how your body responds to massage — blood thinners, for example, can increase bruising risk. Listing your current medications on the intake form helps me adjust my approach accordingly.

Question 18

What should I do after my massage?

Accepted Answer

Drink plenty of water, avoid strenuous activity for the rest of the day, and give your body time to integrate the work. Some clients feel a little sore the day after a deep session — this is normal and typically resolves within 24–48 hours. If you have any concerns after your session, don't hesitate to reach out.

Question 19

What forms of payment do you accept?

Accepted Answer

I accept all major credit and debit cards, cash, Zelle, Apple Pay, and Venmo. Payment is collected at the time of service.

Question 20

Can I use my health insurance for massage therapy?

Accepted Answer

I do not accept insurance directly. However, many insurance plans, health savings accounts (HSA), and flexible spending accounts (FSA) cover medically necessary massage therapy. Upon request, I can provide a superbill (itemized receipt) containing the required diagnostic and procedure codes to submit to your insurer for reimbursement.

Frequently Asked Questions

Booking & Appointments

Your First Visit

Services & Techniques

Health & Safety

Payment & Policies

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